Terms and Conditions of Buying

The buyer agrees to buy the goods on the terms and conditions stated below: 

  1. Global herb supply act as your buyer’s agent for sourcing herb products if you are individual buyers. We arrange package and courier on your behalf.
  2. Goods return policy: The buyer shall read the product specification carefully before placing an order. The seller does not accept return of goods if the goods are customized made or herb recipes made for you.  We do accept goods (individual herb, pattern herbs) in the original package and resellable in 30 days after delivery. The shipping cost must be paid by the buyer. In the condition that the seller delivers wrong items (photos must be provided), the buy shall require the buyer to deliver the correct items.
  3. Transportation: For any customs tax requested in the destination country, the buyer shall bear the tax. In case that the package is lost or damaged during shipment, the seller shall help the buyer to claim, but the seller shall not be responsible for the loss or damage due to third parties’ fault. All the prices listed are tax free and tax will be charged if requested by the buyers’ tax agent.
  4. Force majeure : Either party shall not be responsible for failure or delay to perform all or any part of this agreement due to flood, fire, earthquake, war, border control or any other events which could not be predicted, controlled, avoided or overcome by the related party. 
  5. Arbitration: All disputes arising from the execution of this agreement shall be settled through friendly consultations. In case no settlement can be reached, the case in dispute shall then be submitted to the court in the seller’s country. 
  6. Refund: Once the seller agrees to refund. It may take up to 30 working days upon receipt of the goods in the original package and in resellable conditions. 
  7. By continue to check out, you understand the images shown may be different from the acutral products received due to the different processing for raw herbs, the update of the product from manufacture. However, the quality of the product are good and free of harm for its proposed use.
  8. Legal use of product: all herbs in our website are legally used in China. However, authorities in different countries may have different interpretations, laws and regulations of a few herbs. Please consult legal advice for buying and consuming those herbs if you have doubt. 
  9. Kindly remind:  The seller sells the products based on its traditional use rather than other purpose. The seller shall only be responsible for the quality of the herbs. The sellers shall not be responsible in case the buyers wrongly use the herbs. The buyer must consult with doctors for therapeutic use before using the herbs and medicine.